REFUNDS AND RETURNS

How long do I have to return an item I purchased?

You have 28 days from the date of receipt to initiate a return for eligible items. The item should be unused, in its original condition, and packaging.

How do I start the return process?

Please contact our customer support team at [email protected]. They will guide you through the process and provide further instructions.

When will I get my refund?

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will be initiated to your original payment method, excluding initial shipping costs unless there was a defect or error on our part. The reflection time of the refund in your account may vary based on your payment provider’s policies.

Can I exchange the item I purchased for another?

We don’t offer direct exchanges. To get a different item, you’ll need to return your purchase and then place a new order.

What if the item I received is damaged or defective?

Please contact us immediately at [email protected] if you receive a damaged or defective item. We will assist in resolving the issue, which may include arranging a return and replacement or processing a refund.

Who pays for the return shipping?

Unless the return is due to a defect or an error on our part, customers are responsible for return shipping costs. We recommend using a trackable shipping service or buying shipping insurance for your return.

How can I contact you for further questions?

For any inquiries or concerns regarding our policy, you can email us at [email protected] or for support-related questions at [email protected].

Can the Refunds and Returns Policy change in the future?

Yes, we reserve the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It’s the customer’s responsibility to review this policy periodically.

By purchasing, what am I agreeing to regarding the Refunds and Returns Policy?

By making a purchase on www.greenartisan.com, you acknowledge that you have read, understood, and agreed to our Refunds and Returns Policy.

SHIPPING AND PAYMENTS

Where do you ship to?

We currently ship within the United Kingdom only. We apologize for any inconvenience this may cause to international customers.

How much does shipping cost?

Shipping costs £4.99 for orders below £100. However, for orders over £100, shipping is free.

How long does it take for my order to arrive?

Depending on your location within the UK, shipping times can vary, ranging from 4 to 9 business days.

How quickly is my order dispatched?

Orders are typically dispatched within 1-2 business days. Once dispatched, you’ll receive a tracking number via email to monitor your shipment’s progress.

What payment methods do you accept?

We accept all major credit and debit cards, offering a secure and convenient way to pay. Additionally, PayPal is available as a payment option at checkout, including the PayPal Pay Later feature for flexible payment.

How can I get in touch with customer support?

For any questions or assistance, please reach out to our dedicated support team at [email protected], and we’ll respond promptly.

I've received my item and need further advice. Can you help?

Absolutely! Your satisfaction is crucial to us. If you need further advice or have questions about the product you’ve received, please don’t hesitate to contact us. We’re here to assist and provide any guidance you might need.

By placing an order, what am I agreeing to?

By ordering from www.greenartisan.com, you acknowledge that you’ve read, understood, and agreed to the shipping and payment terms provided above.