Last updated: May 28, 2023

Thank you for shopping at Green Artisan. We strive to provide you with high-quality plant-inspired products. If you are not entirely satisfied with your purchase, we’re here to help.

  1. Returns

1.1. You have 28 days from the date of receipt to initiate a return for eligible items. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

1.2. To initiate a return, please contact our customer support team at [email protected]. Our team will guide you through the return process and provide you with further instructions.

  1. Refunds

2.1. Once we receive your returned item, we will inspect it and notify you of the status of your refund.

2.2. If your return is approved, we will initiate a refund to your original payment method. Please note that the refund amount will exclude any shipping costs paid during the initial purchase, unless the return is due to a defect or error on our part.

2.3. The time it takes for the refund to be reflected in your account may vary depending on your payment provider’s policies.

  1. Exchanges

3.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

  1. Damaged or Defective Items

4.1. In the rare event that you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly, including arranging for a return and replacement or issuing a refund.

  1. Return Shipping

5.1. Customers are responsible for the shipping costs associated with returns unless the return is due to a defect or error on our part.

5.2. We recommend using a trackable shipping service or purchasing shipping insurance for the return shipment. We cannot guarantee that we will receive your returned item without proper tracking or proof of delivery.

  1. Contact Information

6.1. For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

  1. Changes to the Refunds and Returns Policy

7.1. We reserve the right to modify or update this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

By making a purchase on our website (www.greenartisan.com), you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.